1. Food Attendant Duties And Responsibilities
2. Office Attendant Duties And Responsibilities
3. Casino Attendant Job Duties
4. Slot Attendant Duties
5. Work Responsibilities And Duties
6. Slot Attendant Duties And Responsibilities
7. Room Attendant Duties And Responsibilities
8. Casino Slot Attendant Duties

Essential Duties and Responsibilities. Include, but are not limited to: Actively patrol assigned sections looking for opportunities to be of service to our guests. Sincerely greet and welcome all guests on the slot floor. Does gambling increase crime rates. Celebrate any win by the guests. The Slot Attendant is responsible for supporting the Floor Supervisors with operational responsibilities. This includes circulating throughout the casino area assigned and servicing player guests on the Slot machines by redeeming winning voucher tickets, making change for players and assisting players with rules of the game and other general issues. Dec 27, 2018  Other duties include reporting missing gaming equipment to managers. Becoming a Gaming Attendant. Gaming establishments typically hire people with a high school diploma and a clean criminal background and train them on the job. This training primarily focuses on improving attendants’ mastery of the games played at the establishments. MyPlan.com is unquestionably the best resource on the Internet for career and college information. Their long list of free services includes career profiles, career videos, salary data, college profiles, information on majors and degrees, financial aid advice, and career assessment tests.

The Guide To Resume Tailoring

Slot Attendants work in casinos and ensure the proper functioning of slot machines. Other duties highlighted on a Slot Attendant resume example are encouraging rapid repair, alerting machine repair mechanics, correcting minor malfunctions, helping customers to find their favorite games, and maintaining surveillance of the players.

Guide the recruiter to the conclusion that you are the best candidate for the slot attendant job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.

• Craft your perfect resume by picking job responsibilities written by professional recruiters

• Pick from the thousands of curated job responsibilities used by the leading companies

• Tailor your resume by selecting wording that best fits for each job you apply

Food Attendant Duties And Responsibilities

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• Communicates openly with others to aid in the smooth operation of the gaming facility
• Promote and maintain all steps of the Red Carpet Customer Service program with each patron and employee you may come in contact with
• Maintains a high level of productivity
• Other duties may be assigned
• Work to build relationships with existing customers and work to foster relationships with new guests
• Perform routine procedures with slot machine printers, bill validators, adding/removing paper and performing minor repairs
• Capacity to work independently with minimal direction

Office Attendant Duties And Responsibilities

• Monitors the operation of assigned slot machines and participates in payout of manual jackpots in accordance with policy
• Complete written department forms to document cash transactions, jackpot payouts, etc., in a legible manner, assists customers on a timely basis with requests for change
• Maintain secure key controls at all times
• Perform minor machine maintenance and reset machines with keys
• Knowledge of local jurisdiction gaming laws (federal, state, etc.) and attendant regulations as well as the Company’s internal controls, policies and procedures
• Promotes departmental and property-wide promotions with all Customers
• Complete and document transactions according to procedures and maintain an accurate wallet

• Perform minor maintenance/repairs on slot machines
• Maintain clear and open communications with customers and managers/supervisors
• Provide friendly, fast, and helpful customer service, through the consistent practice and delivery of Marquee Customer Service to all guests and team members
• Demonstrates consistent support of Management and Company decisions
• Leading completion of daily tasks within the department or work unit
• Providing professional representation at internal and external meetings and events
• Complete all paperwork in accordance with PGCB and approved Sands’ standards

• Ability to handle basic math computation and handle large sums of money accurately
• Deliver superior guest service
• Ability to stand or walk 100% of the time
• Excellent written/verbal communication skills
• Excellent customer service skills
• Dedicated team player
• Able to handle multiple tasks, flexible and positive when adjusting to change
• Attention to detail and follow-through
• Physically mobile with reasonable accommodations including ability to push, pull, carry and lift up to 25 lbs., and the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces
• Ability to use small electronic hand held device to retrieve work assignments

Slot AttendantResume Examples & Samples

• Changes ticket paper in the slot machines
• Redeems ticket in/ ticket out machine tickets
• Fill hoppers with coins and pay jackpots to guests in a timely manner
• Make change for guests in a prompt manner
• Place bags of coins in the storage compartment of the slot bases
• Answer guest questions about game information
• Perform as a team member and assist fellow associates to ensure a smooth operation
• Follow all departmental and state policies and procedures
• Provide leadership to others through example and sharing of knowledge and skill
• Greet guests appropriately, treating each person as an individual and in a professional manner
• Understand the goals and vision of the organization and demonstrate commitment to those goals in terms of individual and team performance
• Complete other duties as assigned
• No experience required will train
• Must be able to obtain and maintain a West Virginia Lottery Floor Attendant License
• Must be able to obtain and maintain a West Virginia Greyhound Racing License
• Ability to handle basic math computation and handle large sums of money accurately
• Deliver superior guest service
• Role model the GuestPath Universal Service Standards interacting positively through relationships with guests, fellow associates and members of the management team displaying genuine concern and mutual respect for people’s needs

Slot AttendantResume Examples & Samples

• Accurately and efficiently process transactions and jackpots
• Accurately and efficiently correct minor machine malfunctions
• Accurately and efficiently process cash transactions on the slot floor, safeguard company assets and enhance the guests’ gaming experience to maximize slot revenue
• Maintain complete knowledge of and comply with all departmental policies and PGCB regulations
• Maintain a positive guest relations at all times which creates an atmosphere conducive to high limit gaming
• Maintain complete knowledge of correct maintenance and use of casino equipment including: Two-way radio, 10-key adding machine and transaction computer
• Maintain confidentiality of pertinent casino data
• Evaluate operating procedures, recommend changes and implement approved changes
• Have a complete understanding of all jackpot procedures
• Accept responsibility for an impress currency pouch
• Accept responsibility for the casino floor and monitor slot players and slot games
• Have a complete understanding of even money exchange procedures
• Complete all paperwork in accordance with Pennsylvania Gaming Control Board and approved Sands standards
• Be knowledgeable of player events, marketing promotions and overall property volume
• Develop a working knowledge of any PGCB rules, regulations and Internal Controls applicable to your position

Lead Slot AttendantResume Examples & Samples

• Promote and maintain all steps of the Red Carpet Customer Service program with each patron and employee you may come in contact with
• Uses exceptional interpersonal skills to provide outstanding customer service to external and internal guests
• Maintains a high level of productivity
• Communicates openly with others to aid in the smooth operation of the gaming facility
• Pays close attention to detail by accurately completing paperwork and ensures the volume of work produced in the relation to reasonable expectations
• Must have basic computer skills. This position uses the computer for ACSC functions
• Minimum age of 21
• One plus year of relevant customer service experience required. Exceptional customer service skills required
• Must be able to communicate effectively and in a friendly manner with customers and employees at all levels. Strong organizational and problem solving skills required
• Ability to communicate with a variety of people in the gaming facility and other industries on behalf of the players
• Ability to read, analyze, and interpret routine business documents
• Ability to respond effectively to sensitive inquiries or complaints
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions and percentages
• Ability to interpret a variety of instructions in mathematical or diagram form and deal with several abstract and concrete variables
• Must qualify for the Maine Gambling Control Board license
• Physically mobile with reasonable accommodations including ability to push, pull, carry and lift up to 25 lbs., and the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces

Slot AttendantResume Examples & Samples

• Promote and maintain all steps of the Red Carpet Customer Service program with each patron and employee you come in contact with
• Comply with company policies, all state and federal regulations, and internal controls as it relates to this position
• Reset machines and repair minor malfunctions
• Perform routine procedures with slot machine printers, bill validators, adding/removing paper and performing minor repairs
• Handle jackpot requests
• Provide customer service to slot players (e.g., handle complaints and answer questions)
• Promote Slot Player club cards and duties include getting new card sign-ups and authorizing/retrieving comps for players
• Clean area around machines when time allows
• Perform all other related and compatible duties as assigned
• Dedicated team player
• Able to handle multiple tasks, flexible and positive when adjusting to change
• Attention to detail and follow-through

Slot AttendantResume Examples & Samples

• Encourages and gets results from peers/players to have fun
• Proven ability to accommodate the Slot Attendant position
• Pro-actively encourage players to have fun and enhance players’ experience
• Responsible for recognizing and explaining simple Ticket Out / Ticket In jams
• Proactively celebrate and encourage Publicity releases for appropriate jackpots
• Enthusiastically celebrates jackpots with guest and co-workers by singing, dancing, getting surrounding guests to join in, by wearing funny items or other activities to elevate the excitement levels
• Actively looking for players who have questions and/or issues with games
• Encourages the priority of lights: 1) Change, 2) Ticket Fills, 3) Jackpots, all of which are mandated by tier status 1) Icon, 2) Executive Producer, 3) Producer, 4) Celebrity, 5) Marquee and then 6) Non-Card utilization
• Actively try to encourage positive interactions with both players and co-workers
• Initiate interactions rather than waiting for lights
• Use every opportunity to promote events and promotions
• Ensuring that the player receives all around great service
• Actively patrolling sections/floor looking for interaction opportunities
• Rarely is seen congregating with co-workers
• Actively involved with pre-shift and Buzz Sessions, offering feedback and being a positive influence
• Working the floor with a sense of urgency, answering calls from dispatch while still maintaining the ability to build relationships
• Promoting card utilization
• Having the ability to read open/closed players and adapting the delivery to enhance their experience
• Demonstrates consistent support of Management and Company decisions
• Ability to personalize their service to the player without appearing to be scripted
• Represents The company in a fun, exciting and professional manner
• Focuses on enhancing casino experience and creating perception of luck, action and excitement
• Possess a friendly outgoing demeanor and enjoy interactions with players
• Must have a proven track record of personally providing excellent customer service
• Process taxable up to $14,999.99, with a full comprehension of Oasis and NeWave

Slot AttendantResume Examples & Samples

• Responsible for recognizing and explaining simple CI/CO/TOTI jams
• Encourages the priority of lights: 1) Change, 2) Hopper/Ticket Fills, 3) Jackpots, all of which are mandated by tier status 1) Diamond, 2) Platinum, 3) Gold and then 4) Non-Card utilization
• Actively patrolling sections/floor looking for interaction opportunities within 20 minutes
• Demonstrates consistent support of management and company decisions
• Process taxable up to $4,999, with a full comprehension of CMS and SDS

Slot AttendantResume Examples & Samples

• Maintain clear and open communications with customers and managers/supervisors
• Be knowledgeable of players’ club and encourage guest participation
• Respond to machine tilts, malfunctions and determine if maintenance is needed
• Perform minor maintenance/repairs on slot machines
• Fill ticket printers and stock ticket paper
• Respond to machines with jackpot and determine if jackpot is valid
• Perform dispatching duties when needed in circumstances when Mobile Attendant is not functional or temporarily inactive
• Circulate throughout assigned area(s) keeping conversations with team members to a minimum while focusing on opportunities to interact with the guests
• Work to build relationships with existing customers and work to foster relationships with new guests
• Knowledgeable of slot machine payouts and basic functions of slot machines
• Develop thorough knowledge of all game functions, to include all bonus features. Be able to explain all games to the guests
• Count and verify wallet bank
• Redeem coupons and break bills and/or run change for customers
• Participate and promote in marketing events
• Ability to use two-way radios and maintain professional radio etiquette at all times
• Competently utilize Slot Mobile Attendant device to respond to floor duties independently and as assigned by leadership throughout work shift
• Maintain the condition of the Mobile Attendant device including using only appropriate use of instruments, cleaners, chargers, cases and other approved accessories provided by the company. Keep the Slot Mobile Attendant device on person during their work shift, except on authorized breaks
• Meet attendance guidelines. Maintain cleanliness and organization of assigned work areas including pushing in chairs and trash pickup, as well as keeping work areas clean and free of safety hazards, debris and litter
• Perform all job duties in a safe and responsible manner
• Proactively serve non-alcoholic beverages to customers
• Notify your supervisor if you need assistance, require additional help, or observe suspicious activity
• Ensure supplies are stocked as needed
• Must be proficient in Microsoft applications
• Ability to use small electronic hand held device to retrieve work assignments

Slot AttendantResume Examples & Samples

• Provides fast, friendly, professional and responsive customer service to guests and team members
• Carries a bank of money, making change and payouts to guests
• Keeps assigned working area clean and organized
• Resolves service issues according to the service recovery toolbox
• Knows and promotes current casino events and programs and can give guests directions to all casino areas
• Thanks customers, invites them back, wishes them luck and makes it easy for them to get back in play
• O Must be at least 21 years of age

Slot AttendantResume Examples & Samples

• Responsible for being a gracious host to all guests and co-workers
• Exchange currency for guest
• Responsible for the monitoring of slot machine activity
• Perform routine machine repairs and service, including jackpot and ticket fill process and responding to change lights
• Closely monitor customer needs by visibly circulating and interacting with patrons
• Must be knowledgeable of all special events and promotions available to customers
• Must at all times demonstrate friendly, ethical cooperative behavior with customers and co-workers
• Actively seeking out opportunities to service customers
• Maintain cleanliness of slot floor including keeping chairs pushed in, disposing of cups, and any other light cleaning responsibilities to promote a positive player environment
• Safeguard company assets
• Must adhere to the company policies and procedures
• Multitasking with several radio calls
• Must have the ability to occasionally lift or move up to 50lbs

Slot AttendantResume Examples & Samples

• Ensuring all guest-related questions, problems, and requests for service are promptly handled and rectified in a professional, timely manner and in accordance to departmental standards
• Handling the payment of all manual, hand-paid slot machine jackpots
• Answering questions related to slot machines as well as general property information
• Promoting features of the Slot Player’s Club and assist in slot promotions, as required
• Signing up guests into the Slot Player’s Club
• Investigating and resolving issues relating to bill validators and slot gaming vouchers, including troubleshooting of basic bill validator and ticket printer problems
• Answering routine questions from co-workers
• Leading completion of daily tasks within the department or work unit
• Interacting with others when necessary to achieve desired outcomes
• Providing professional representation at internal and external meetings and events
• Demonstrating abilities to meet performance expectations with Communications, Initiative/Problem Solving, Guest Service/Interpersonal Relations, Work Habits and Conduct, and Responsible Gaming/ Business Ethics
• Ensuring interactions with internal and external guests following the guidelines of the “Red Carpet Customer Service” Program
• Adhering to all Corporate and local policies, procedures, and operating guidelines

Slot AttendantResume Examples & Samples

• Monitor performance of slot machines, activity, and conditions of casino slot areas, ensuring all slot machines are operable and identified for repair as necessary
• Create a memorable experience by providing excellent guest service
• Build guest relations throughout every shift by talking with guests, making them feel welcome and comfortable, and inviting them back
• Maintain the highest level of confidentiality
• Verify jackpots, tickets, completes and signs slot payout forms
• Ensures compliance to all federal currency transaction reporting regulations
• Ability to count money and make change
• A high school diploma or GED is preferred
• Must obtain and maintain a Missouri Gaming Commission occupational license and TIPS certification
• Must be able to work any assigned shift, including late nights, weekends and holidays

Bh Slot AttendantResume Examples & Samples

Casino Attendant Job Duties

• Complete written department forms to document cash transactions, jackpot payouts, etc., in a legible manner, assists customers on a timely basis with requests for change
• Promotes departmental and property-wide promotions with all Customers
• Comply with policies and procedures required by the department and the company
• Complete and document transactions according to procedures and maintain an accurate wallet
• Leads by setting a positive example to all associates
• Responsible for maintaining a consistent, regular attendance recordThe above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of personnel so classified

Slot AttendantResume Examples & Samples

• Monitors the operation of assigned slot machines and participates in payout of manual jackpots in accordance with policy
• Maintain secure key controls at all times
• Perform minor machine maintenance and reset machines with keys
• Knowledge of local jurisdiction gaming laws (federal, state, etc.) and attendant regulations as well as the Company’s internal controls, policies and procedures
• Maintains the highest degree of confidentiality

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Slot attendants serve as a link between a casino guest and the casino’s management. Each attendant looks after a number of slot machines, ensuring their proper functioning. The attendant also ensures the safety and comfort of the slot players. In some casinos, slot attendants pay players who have won a large amount of money and they promote special programs offered by the casino.

Machine Function

A slot attendant ensures all the slot machines she is responsible for function properly. Casinos make no profit on slot machines that malfunction and prevent guests from using them. The attendant’s role is to alert machine repair mechanics to the problem to encourage rapid repair. In instances of minor issues, such as bill jams, an attendant may correct the malfunctions himself. Attendants must be aware of the model of all the machines in the casino, since guests will often have favorite models, such as video slots or reel slots, or favorite games, such as 'Double Diamonds' or 'Video Poker,' and not know where to find them.

Safety and Comfort

Slot Attendant Duties

Slot attendants must also ensure all players are behaving properly. They circulate through the area of their machines and maintain surveillance of the players. Attendants call security when they see a guest who is making loud noises which annoy other players or behaving abusively toward guests or attendants. Attendants are called on to assist players who are disabled and need help. They often get requests for directions to restaurants or bathrooms. Slot attendants receive requests from other casino staff members to respond to guests’ complaints or special requests. Incumbent on slot attendants is the need to be knowledgeable about local gambling laws and rules established by the casino.

Pay Big Winners

Work Responsibilities And Duties

Some casinos feature machines dedicated to slots which require a minimum $10 per spin and pay winnings with tokens. For large winnings on these slots and for others where large sums have been won, attendants supervise the payment of cash or the distribution of vouchers. Attendants also collect the required data from winners whose payments exceed the amount that must be reported to the Internal Revenue Service.

Program Promotion

Slot attendants proactively build relationships with guests. This helps them promote special programs of the casino. Among the commonly sponsored casino programs attendants help promote are hourly cash giveaways, monthly awards of new cars, free massages in the casino spa, rounds of golf, or meals in one of the casino restaurants. Attendants may be assigned to provide special service to wealthy players, called “high rollers,” who gamble large amounts of money.

About the Author

Roy Sylvan has a Ph.D. in communication studies. He directed a large city department of aging, was COO of a consulting company and provided management training to companies and nonprofits. Writing for more than 40 years, Sylvan has authored articles in trade journals, magazines and blogs, and wrote a how-to book on starting a business.

Slot Attendant Duties And Responsibilities

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